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Want to find out who’s been harassing you over the phone? Avoid sketchy reverse phone number lookup services and follow these steps instead.
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The day after Lisa’s husband passed away in early 2023, she started receiving calls claiming to be from the funeral home handling his cremation — requesting thousands of dollars in deposits [*]. Although Lisa realized she was dealing with a phone scammer, not everyone is as discerning.
According to the most recent statistics [* *]:
Americans were bombarded with more than 50 billion spam and scam phone calls last year alone — with losses of almost $40 billion.
If you’re being targeted by non-stop phone scams, you probably want to know who’s calling you — and how to stop them. While many people turn to phone number lookup services, they’re not your only (or best) option.
In this guide, we’ll explain why you should avoid phone number search websites, how to determine if a scammer is calling you, and what to do if you accidentally answer or give up information to a spam caller.
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Reverse phone lookup services — also sometimes known as “people search” websites — promise to give you detailed reports on who owns the phone numbers that call you. Some popular services include Spokeo, TruthFinder, CocoFinder, and BeenVerified.
But while these websites use public records to put together a basic background check on the phone number (such as the owner’s name, location, and even criminal records), the truth is that they’re rarely the best option for stopping spam and scam calls.
Here’s why you should avoid most phone number lookup tools.
While many services claim they offer “free reverse phone number lookups,” that’s not always the case. You often have to pay for a full report to find out who owns the number that called you.
Scammers use Voice-over-IP (VoIP) technology to trick your caller ID into showing that they’re calling from local area codes or legitimate organizations, such as the Internal Revenue Service (IRS). A reverse phone lookup tool isn’t able to identify unlisted or spoofed numbers, so you won’t have any luck finding them.
In almost all cases, you’ll need to create an account with a service to look up a phone number (or even view the service’s pricing plans). But providing these lookup sites with your contact information — even just your name and phone number — could mean your data ends up in the hands of telemarketers or scammers who will attempt to scam you again.
💡 Related: USPhoneBook Opt Out: How To Remove Your Information →
Once you give your personal information to a reverse phone number lookup website, you can expect that information to be added to public databases, where it will appear online. Not only can scammers find your information more easily — so can other people.
Reverse phone number lookup services promise vast troves of information — ranging from the name and occupation of the phone number’s owner to their criminal history. In reality, there’s no guarantee that the information you receive will be accurate. For example, many services only look for landline numbers or may show multiple names associated with the same phone number.
Knowing a scammer called you (or the name under which the number is registered) doesn’t prevent the person from calling again or targeting you with other scams. Many spammers also operate out of foreign countries, such as India, which makes prosecuting or shutting them down almost impossible.
Instead of wasting your time and money on a phone number lookup service, follow these steps to determine if you’re being targeted by phone scammers (so you can avoid their scams).
Aura uses artificial intelligence (AI) to protect your phone from spam and scam calls. Unlike a phone number lookup service that you can only use after the fact, Aura works in the moment to block known scammers, screen legitimate-looking incoming calls, and even prevent spam texts or phishing attempts from crowding your inbox.
Here’s how Aura’s AI-powered Call Assistant works:
If an incoming call is from a scammer, you’ll most likely notice some red flags right away. Here’s a quick checklist to run through before you decide whether or not to answer a call:
💡 Related: Should You Answer Calls From 888 Numbers? →
If you want to know whether a missed call came from a spam number, you might find the answer through a simple Google search.
Simply entering the phone number into your preferred search engine can often tell you if it's a scammer. Otherwise, you can search the number across specific sites where people talk about scams.
For example, you can enter into your browser, site:Reddit.com “[phone number] + scam” to see if anyone on Reddit has been contacted by this number and has exposed it as a scam. However, remember that using a reverse number lookup service (such as Intelius or Instant Checkmate) usually isn’t the best idea.
For personal phone numbers, try checking social media to see if it’s a contact or someone you know. Some of the social media sites that allow you to search by phone number include LinkedIn, Facebook, Instagram, Twitter, WhatsApp, and Snapchat.
💡 Related: How To Know If Your Phone Has a Virus →
If you’re consistently getting lots of spam calls, you should consider using your phone’s “silence unknown callers” setting.
With this feature activated, any caller not in your contacts list will automatically be forwarded to voicemail. You’ll still see the number in your missed call log in case it’s a legitimate caller — such as a delivery driver or appointment reminder.
How to silence unknown callers on iPhone:
How to silence unknown callers on Android:
If you answer a phone call from an unknown number, listen for the warning signs indicating that you’re dealing with a scammer. For example:
Most cell phone carriers offer a free mobile app that provides additional spam-blocking protection. If an incoming caller’s phone number is found in a database of known scam numbers, the caller ID name will show a label like “Spam Likely” or “Potential Spam.”
Your mobile phone service provider may also offer a paid version of the app with more spam-block features — such as blocking by spam category and spam number lookup tools.
Here are some of the most common spam-blocking apps:
Never answer the phone if you suspect that a scammer is calling you. While answering a spam call on its own isn’t dangerous, it tells the spammer that your number is active. Instead, block the spam number and turn on your phone’s spam-blocking feature if you’re not already using it.
If you accidentally answer a spam call, you don’t need to panic. In most cases, simply answering a spam number won’t put you at risk. However, picking up the call shows scammers that you’re a potential target, which could lead to even more spam calls.
Here’s what you should do if you unknowingly answer a spam phone call:
Phone scammers are targeting more people in increasingly sophisticated ways. While it can be tempting to answer the phone and ask the spammer to stop calling, it’s always better to protect yourself instead of engaging with fraudsters.
Aura’s AI-powered spam and scam call blocker can limit the number of spam calls and text messages that you receive. With Aura, you also get award-winning identity theft protection, phone number lookup services, antivirus software, a virtual private network (VPN) and password manager, Safe Browsing tools, and more.
Editorial note: Our articles provide educational information for you to increase awareness about digital safety. Aura’s services may not provide the exact features we write about, nor may cover or protect against every type of crime, fraud, or threat discussed in our articles. Please review our Terms during enrollment or setup for more information. Remember that no one can prevent all identity theft or cybercrime.