Resolution Resources
Navigating fraud, scams, and online crime can be overwhelming. Given the prevalence of online crime, Aura’s one-stop resource lets you easily find the help you need on the road to resolution.
Already an Aura Member? Get support anytime by calling the customer service number listed in your Aura account.
5 Steps to Resolution
STEP 1: Contact credit bureaus to place a “one year fraud alert”
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STEP 2: Dispute fraudulent activity with credit bureaus
STEP 3: Notify creditors and any government agencies where your information was used without your consent
STEP 4: Report fraudulent activity to local, state or federal law enforcement agencies and request an “Identity Theft Report”
STEP 5: Contact the Federal Trade Commission (FTC)
Contact
Resources
Credit Reporting Agencies
888-766-0008
P.O. Box 740241
Atlanta, GA 30374-0241
www.equifax.com
Hearing impaired? Call 800-525-6285 and ask operator to call the Auto Disclosure line at 800-685-1111.
888-397-3742
P.O. Box 9532
Allen, TX 75013
www.experian.com
Hearing impaired? Call 888-397-3742 and ask the operator for assistance.
800-680-7289
P.O. Box 6790
Fullerton, CA 92834
www.transunion.com
Hearing impaired? Call TDD 877-553-7803.
Government Agencies
Report ID Theft and Get a Recovery Plan
Learn About Social Security Fraud