Frequently Asked Questions

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General Questions

I’m not sure which plan is right for me.

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What if I want to upgrade my plan?

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How can I add family members to my plan?

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If I’m having trouble signing up, how can I get help?

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What is White Glove Fraud Resolution?

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How do I cancel my Aura membership?

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How does the 60 day money-back guarantee work?

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Are Aura and Identity Guard the same company?

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What is the difference between Aura and Identity Guard?

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Is Aura a reputable company?

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Identity Theft Protection

What is identity theft?

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How does identity theft happen?

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How do identity thieves steal my personal information?

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Will identity theft affect my credit score?

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What does Identity Theft Insurance cover?

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What happens if my identity is compromised?

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Financial Fraud Protection

What is credit monitoring?

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Which credit bureaus do you monitor?

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How does Aura help protect my personal finances?

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When should I freeze or lock my credit?

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VPN & Online Privacy

What is a VPN?

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How to use a VPN?

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What virtual locations come with Aura’s VPN?

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How does Anti-Track improve my online privacy?

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Which devices can I install Aura VPN on?

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How do I install Anti-Track?

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Which devices can I install antivirus and WiFi Security VPN?

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Password Manager

What is a password manager?

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Which devices and browsers support password manager?

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Will my passwords be synced across all my devices?

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How do you keep my passwords secure?

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Can I import my passwords from other password managers?

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Can I use password manager as an authenticator?

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Antivirus

What is antivirus software? How does it work?

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Why do I need malware protection?

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How does Safe Browsing work?

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Which devices can I install Aura Antivirus on?

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How do I install Safe Browsing?

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Parental Controls and Safe Gaming

When should I start using parental controls?

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When is a good time to talk to kids about online safety?

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What devices does Aura Parental Controls work with?

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What is Safe Gaming? What does it do?

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What are the harmful effects of cyberbullying?

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What games can be monitored with Safe Gaming?

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Does Safe Gaming monitor cell phones?

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Does Safe Gaming monitor text chat?

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What type of computers does Safe Gaming support?

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Family and Child Safety 

What are the family plan options?

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How many people can I protect with my family identity theft protection plan?

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How do I add adult members of my family? What benefits do they get?

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How do I add my children? What benefits are included?

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Can other adult members see a child member’s personal information or alerts?

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Security

If I sign up for Aura, how do you keep my account information safe?

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I don’t want to share my sensitive information (e.g., Social Security Number) online while enrolling. What alternative do I have?

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Can you prevent 100% of the risk of identity theft and fraud?

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What happens if my identity is compromised?

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Does your insurance cover losses due to malware or viruses?

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We’ve got your back

Aura Plans Come With:

$1,000,000 ID Theft Insurance*

24/7/365 Customer Support

60 Day Money-back Guarantee

Get Protected With Aura Today

All-in-one digital safety for the whole family is here.