Frequently Asked Questions

No problem! Call us at 1-844-939-3681—we’ll tell you more about our digital security plans and help you enroll. Ask about our free Security Risk Assessment—we’ll let you know if any of your accounts have been compromised and what you can do to fix it.

Our agents are available at 1-844-939-3681 to discuss plan options that best suit your needs. 

Our Family plan provides coverage for 5 adults plus unlimited kids.

For $39/mo, our family plan includes premium identity theft protection, credit monitoring, online security and privacy tools (like VPN, antivirus, and safe browsing) and $1 million in identity theft insurance* for every adult member in your plan.  You’ll also be able to add your kids to monitor their SSN and online accounts to catch early signs of child identity theft. Also, every family member will have access to our 24/7 White Glove Fraud Resolution services to help resolve any identity fraud incident.

View our Family Plans or call us at 1-844-939-3681 to learn more.

Please call us at 1-844-939-3681—we’re available to help you enroll.

Our White Glove Fraud Resolution service removes the stress of recovering your identity and assets if you’re a victim of identity theft or financial fraud. Your White Glove agent will work with you to craft a mitigation and remediation plan to help prevent and recuperate existing losses or damages. They'll work with you hand-in-hand to navigate credit bureaus and federal institutions. This takes the guesswork out of resolving the situation on your own and leaves it with a trained expert.

Call us at 1-844-939-3681 to learn more about White Glove Fraud Resolution services included in our plans.

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You may cancel your membership by calling us at 1-855-712-0021 or canceling from your Account Membership page. After canceling, your membership will stop renewing. However, your protection will continue for the remaining days in your existing term. 

If you purchased an annual membership, you may be eligible for a refund under our 60 day money-back guarantee.² If you have any questions, call us at 1-855-712-0021 to learn more.

If you purchased a subscription through the Aura mobile app, you can cancel your subscription through the Apple App Store or Google Play Store.

Your satisfaction with our products and services is our top priority, which is why we’re offering a 60 day money-back guarantee for all of our annual membership plans.² If you want to cancel and request a refund, call Customer Support at 1-855-712-0021 within 60 days of your enrollment and you’ll get a full refund of your annual membership cost. Please note, once we cancel your membership, you’ll immediately lose access to all the benefits of your membership plan.

Aura and Identity Guard are independent brands under parent company Aura Sub, LLC. 

Identity Guard was founded in 1996 and has been trusted by over 38 million people for identity and credit fraud protection. Aura is a modern all-in-one solution for identity, financial, online privacy, and device protection built to protect the entire family.

Aura is an A+ BBB accredited company with a 4.6 rating on the App store, 4.7 stars on Trustpilot, and is 2022 award-winner for identity theft protection by Money.com.

Aura offers the following guarantees

• $1M identity theft insurance on all plans.*
• 60-day money-back guarantee on all annual plans²
• Try Aura risk-free with our 14-day free trial.
• 24/7 US-based customer support

Call us at 1-844-939-3681 to learn more about our plans and latest offers.

Identity theft is when a fraudster steals your personal data (such as your name, address, phone number, social security number, credit card number, passport number, IDs, driver's license number, etc.) and other forms of your identity to commit crimes in your name. Identity thieves have one common goal: to steal your personally identifiable information (PII) and use it to get a payday.

According to the U.S. Federal Trade Commission (FTC), there’s been over a 2X increase in identity theft cases from 2019 to 2021, up from 650,000 to 1.4 million cases.

Call us at 1-844-939-3681 to learn more about identity theft monitoring & credit monitoring features included in our plans.

While there are many warning signs of identity theft, here are 4 common identity theft techniques:

• Data Breaches - ‍Modern day scammers can hack a company’s database or obtain stolen information from the Dark Web. Stolen data can, for example, include any personal information you've saved on a shopping website, from passwords to credit card details to Social Security numbers. 
• Viruses & Malware - If you ever visited an unknown website, clicked on a strange link, or connected an unfamiliar USB into your device, these activities may put you at risk of accidentally downloading malware. Hackers can infect your devices with harmful software such as ransomware, and leverage that to steal your data and and even extort you for money. This is why you should always use an antivirus solution to protect yourself against malware. Get even more peace of mind with a secure VPN, so you can browse public Wi-Fi networks without worry of being hacked. 
• Phishing Attacks - These attacks are commonly delivered by email, text message, and even DMs on social media from people you don't recognize. They’ll pressure you to “confirm your identity” or "prove it's really you" by asking you to enter your username and password. Identity thieves are also targeting children with phishing attacks on social media and online gaming forums. If they gain access to any online accounts, they'll use it to commit fraudulent activity while pretending to be you. In the worst case scenario, they'll phish your online banking information and drain your bank account, making it a nightmare scenario to recover any stolen funds. That's why you should never open spam emails, and never click on any strange links you don't recognize.
• Physical Theft - If you lose your wallet and a thief finds your driver’s license or Social Security card, they can use that information to commit id theft. Identity thieves may also try to steal your physical mail to obtain financial information such as your bank account number. Beware, as change of address fraud has become a common scam used to redirect your mail to unauthorized destinations. 

Everything that you do online leaves a digital footprint, and it’s possible for a criminal to access your personal information with only an email.

Call us at 1-844-939-3681 to learn more about identity theft monitoring & credit monitoring features included in our protection plans.

According to a 2021 Data Breach Report, there were over 422 million people had their information exposed on a data breach. These records are typically sold among criminal exchanges or exposed on the Dark Web. For example, hackers can steal your identity with your ID if it gets exposed in a data breach. 

Aura provides extensive dark web monitoring of your registered personal and financial information, such as online accounts, financial accounts, SSN, IDs, home titles, and more to help prevent identity fraud.

Call us at 1-844-939-3681 to learn more about identity theft monitoring features included in our protection plans.

Your credit history may show negative remarks after an identity theft event. For example, if you don't pay your credit card bill after a stream of unauthorized charges gets posted to your account, your credit score will take a hit. 

We recommend locking or freezing your credit file if you are the victim of identity theft. Securing your credit with a credit freeze will limit access to your credit report and prevent identity thieves from opening new accounts in your name. 

Rather than manually checking your annual credit report and trying to decode such an overwhelming amount of information, Aura experts can walk you through it, step by step. 

Aura is an award-winning credit monitoring service that can help you prevent fraud. We monitor and alert you to any new inquiries on your credit file across all three bureaus (Experian, Equifax, and TransUnion). Aura's mobile app can deliver notifications and updates if we detect suspicious activity. 

All Aura plans includes a $1M identity theft insurance*, which provides coverage for eligible losses after a stolen identity event like the examples below:

• Aggregate Limit of Insurance: $1,000,000 per policy period
• Lost Wages: $2,000 per week, for 5 weeks maximum
• Travel Expenses: $1,000 per policy period
• Elder Care, Spousal Care, and Child Care: $2,000 per policy period
• Certified Public Accountant Costs: $1,000 per policy period

This means you could receive reimbursement for losses incurred as a result of identity theft.  To learn more, visit our identity theft insurance overview page. 

Scammers and identity thieves have gotten more sophisticated, so it can be hard to tell if your identity has been stolen. However, if you believe you are the victim of identity theft, please call us at 1-844-939-3681. Once you become an Aura member, you'll be assigned a dedicated case manager, and an Aura fraud specialist will be there to assist you every step of the way.

Credit monitoring helps you detect possible financial and identity fraud by monitoring changes to your credit report across the 3 major credit bureaus.

Aura's credit report monitoring includes access to your monthly credit scores and 3-bureau annual credit reports so you can stay on top of your credit health. 

Aura’s credit monitoring has been proven one of the most reliable in the industry. If we detect an inquiry into your credit file, you’ll get a credit alert from us in near-real time. Proactive alerts to possible identity theft or credit fraud can help limit financial losses and damage to your credit score.

Call us at 1-844-939-3681 to learn more about the credit monitoring features included in our plans.

We monitor and alert you to any new inquiries found on your credit file across all 3 major credit bureaus—Experian, Equifax, and TransUnion.

Reduce hassle and access your three-bureau credit report data in one place with Aura, so you don't need to manually request a TransUnion credit report, Experian credit report, and Equifax credit report separately. 

Call us at 1-844-939-3681 to learn more about credit monitoring.

At Aura, we’re focused on helping you protect your personal finances. Here are a few ways Aura can help:

• Credit monitoring: Get near-real time alerts to prevent fraud. Get notified if we detect any inquiries to your credit files across Equifax, Transunion, and Experian. 
• Credit Lock: Easily lock and unlock your Experian credit file to secure your credit from unwanted inquiries.
• Credit Scores and Reports: Get a monthly credit score¹ and annual credit reports from the major bureaus so you can keep track of your credit history.
• Financial Transaction Monitoring: Link your bank accounts and credit card accounts to track spending activity.
• Bank Account Monitoring: Get alerted if someone tries to add unauthorized account holders or remove your name from an existing bank account.
• Lost Wallet Remediation: Was your wallet lost or stolen? We’ll help you cancel any debit or credit cards in your wallet, and work with you on a recovery plan to secure your IDs and information.
• $1 Million Identity Theft Insurance*: Every plan comes with an insurance policy that covers eligible losses and fees due to identity theft.

Call us at 1-844-939-3681 to learn more about the financial fraud protection features included in our plans.

We recommend locking or freezing your credit files if you are a victim of identity theft. With Aura, you're able to instantly lock your Experian credit with a tap, and our agents are ready to help you navigate freezing your credit files and getting you set up with credit monitoring.

Securing your credit file with a credit lock or freeze can restrict unauthorized access to your credit report and prevent identity thieves from opening new accounts, such as credit cards and loans, in your name. Placing a lock or freeze on your report will not impact your credit score. Remember to unlock or unfreeze your credit information for any credit applications.

The warning signs of identity theft often reveal themselves following incidents like data breaches, phishing scams, social media impostor scams, theft of your social security number, theft of your driver's license, and physical theft of your wallet or smartphone. 

Identity thieves can sell your personal information on the Dark Web, or use it themselves to commit various types of financial fraud. If you're worried about identity theft following one of these incidents, visit our identity theft protection service page to learn more. 

Call us at 1-844-939-3681 to learn more about the credit protection features included in our plans.

Every Aura plan comes with a premium VPN solution (virtual private network) that protects your privacy online with military-grade encryption. Hide your IP address and surf the internet with confidence. Use your mobile device (iPhone or Android) to shop, bank, and enjoy your favorite online social media apps and streaming services (such as Netflix, YouTube and more) while keeping hackers at bay. We recommend turning on the VPN when you’re connected to public WiFi networks, like hotel or coffee shop WiFi, to keep your online activities private and secure. 

Call us at 1-844-939-3681 to learn more about online security features included in our plans.

Aura makes it easy to protect your online privacy at home or on the go. Download the Aura desktop or mobile app and activate the VPN with just one tap. 

Aura VPN comes with over 100 virtual locations to choose from, with over 20+ virtual locations for the US alone. Access global content safety and privately wherever you are. Available on iOS, Android, Windows and Mac. 
See the full list.

Every time you visit a website, data is being collected on you to build a digital profile. This profile is often used to serve you spam or targeted ads. Aura’s Anti-Track automatically blocks these site trackers so you can keep browsing your favorite sites while keeping your data private.

Aura VPN is available for Windows, Mac, iOS, and Android.

You can enable Anti-Track by installing the Aura browser extension on Chrome, FireFox, and Edge.

Antivirus is available for Windows, Mac, and Android.

VPN is available for Windows, Mac, iOS, and Android.

Aura Password Manager simplifies your digital life by taking the headache out of memorizing usernames and passwords. We make it easy to automatically save your passwords as you browse and get access whenever you need them. Plus, we’ll let you know if your passwords are weak or have been compromised, and help you update them in just a few clicks.

Aura Password Manager is available for iOS, Android, and browser extensions: Chrome, FireFox, and Edge.

Yes! Passwords that you add on each platform and browser will be synced across all supported desktops, tablets and mobile devices. This also includes any edits you make to an account.

Your information is secured with 256-AES (Advanced Encryption Standard), the same encryption technology generally used by major banks and the military.

Yes! If you have usernames and passwords saved in your web browser or password manager, you can use a CSV file to import them to Aura all at once.

If a website or service requires two-step verification, you can simplify the process and use Aura password manager to generate one-time passwords (OTP). Currently, this is limited to select sites. Learn more about how to set up an OTP.

Our antivirus software helps keep you safe by detecting and blocking malware—such as viruses, ransomware, spyware, trojans and more—which may infect your device and steal your data. It works quietly in the background to scan, isolate, and remove infected files without slowing or decreasing your internet bandwidth. 

Aura is one of the best antivirus providers on the market, especially considering how much value our customers get with a comprehensive security suite that includes a secure VPN, safe browsing, identity and credit monitoring. 

Call us at 1-844-939-3681 to learn more about antivirus features included in our plans.

Cybersecurity threats have become more sophisticated in recent years. With new vulnerabilities like log4j, and advanced phishing attacks that appear to look identical to legitimate websites, the need for a security solution like Aura is more crucial than ever before.

Malware is harmful software built by hackers that can damage your operating system and gain unauthorized access to your desktop, tablet or mobile device. Hackers can bypass firewalls and exploit your device’s vulnerabilities so they can extract personal information to commit identity theft or financial fraud. Types of malware include viruses, ransomware, spyware, trojans, adware, and more.

Aura helps you browse the web safely by automatically blocking malware or phishing sites that want to steal your personal and financial info. If you visit a risky website, Aura will block the site and provide a reason on why it was flagged as potentially malicious.

Aura Antivirus is available for Windows, Mac, and Android.

Safe Browsing is available through the Aura VPN on either the desktop (Windows, Mac) or mobile app (iOS, Android). You can also enable Safe Browsing through the Aura browser extension on Chrome, FireFox, and Edge.

A good time to consider using parental controls is when your kid gets their first device or smartphone or starts using a device without supervision. 

Aura’s parental controls help you to understand and control your child’s activities on their devices. For example, you can block inappropriate content, set time limits for specific apps and receive notifications when they go over, view their web browser history, and get insights into their online activity. 

Kids today are surrounded by technology and their relationship with it changes over time. At times, you may want to consider adjusting your parental controls settings for each child’s account. Aura Parental Controls are flexible and customizable making them a great tool for kids of all ages.

It’s never too late to talk to kids about online safety, but experts and parents agree: the sooner, the better. 

Talking to your kids about why online safety is important is much more impactful than setting rules and boundaries without explanation. During your talk, make sure to address issues, such as:

• Screen time: Explain the need for screen-free time and why you will set limits on your child’s device.
• Social media: Show them how social networking sites work and what’s appropriate (or not) to share.
• Mature content: Warn them about adult content and make sure they know who to talk to if they come across it.
• Malware: Explain how viruses make devices sick and how they should ask before downloading apps or trying to watch tv shows on streaming sites you haven’t approved. 
• Online privacy: Teach your children not to share private or personal information online — even their address, school name, or phone number.

Talking to your kids about online safety and screen time is a lot like talking to them about any other activity with clear rules and boundaries (following a curfew or driving a car for the first time). If you start from the outset, there are fewer surprises down the road.

Aura Parental Controls work with Apple iPhones and iPads (iOS 13 or later) as well as Android mobile devices (Android 9.0 or later).

Aura has partnered with Kidas to offer Safe Gaming powered by ProtectMe as part of Family plans. ProtectMe is gaming’s safest privacy and protection software for your family’s PC. Kidas scans all gaming-related communications in the background and sends alerts to your email if cyberbullying or online predators are detected. Each week, you’ll get a full report with your child’s overall threat severity exposure score, a break down of all threats detected, and gaming time insights. Install the software to your child’s PC to get instantly connected and protected. 

Take the next step to protect your child online. Call us at 1-844-939-3681 to learn more about our award-winning child safety features.

Cyberbullying is defined as “any bullying that takes place over a digital device.” This includes using text messages, apps, social media, or video games to send, post, or share negative, harmful, false, or mean content about someone else. The most common place it occurs is on the sites, games, and chat forums on which your kids spend a lot of time. 

Cyberbullying is prone to causing mental health issues such as depression and anxiety for both the victim and perpetrator. 

StopBullying.Gov outlines the following warning signs if a child is being cyberbullied. This often occurs around a child’s use of their device:

• Noticeable increases or decreases in device use, including texting.
• A child exhibits emotional responses (laughter, anger, upset) to what is happening on their device.
• A child hides their screen or device when others are near, and avoids discussion about what they are doing on their device.
• Social media accounts are shut down or new ones appear.
• A child starts to avoid social situations, even those that were enjoyed in the past.
• A child becomes withdrawn or depressed, or loses interest in people and activities.

Take the next step to protect your child online. Call us at 1-844-939-3681 to learn more about our award-winning child safety features.

Safe Gaming works with over 200 games on Windows PC. The full list of games covered includes popular games like Apex Legends, Roblox, Fortnite, World of Warcraft, and Discord.

Safe Gaming only monitors in-game communication on PC’s using Windows OS.

Safe Gaming monitors communications in PC games and gaming-related communication platforms. Currently, text chat is only monitored in Roblox. Text monitoring in more games will continue to be added.

Safe Gaming supports computers that run on Windows Operating systems.

Safe Gaming does not run on tablets, smartphones, Chromebooks or Mac computers. Safe Gaming works with Windows 10/11 64bit.

Aura’s Family plan provides coverage for up to 5 adults and unlimited kids.

Aura’s Family Plan includes premium identity theft protection, credit monitoring, and online security tools like VPN, antivirus, and safe browsing. Every adult member in your plan gets $1M identity theft insurance. Aura Family Plan also includes award-winning child safety features like parental controls to block harmful sites and manage screen time, and safe gaming to help protect your kids while they game from cyberbullying and online predators. Every family member will have access to our 24/7 White Glove Fraud Resolution services to help resolve any identity fraud incident.

View our Family Plans or call us at 1-844-939-3681 to learn more.

You can add  to 5 adults and unlimited kids to your Aura Family plan. Only the Family Plan Account Owner can add people to the plan.

Children can be added by the Family Plan Account Owner so long as they have parental or legal guardianship over them and live at the same address. Child members on the family plan will only have access to online account monitoring and social security number monitoring features. All adult members get all the listed benefits.

Call us at 1-844-939-3681 to learn more about our Family Plan and our latest offers.

Adult members can be added by inviting them to join your family plan from your Aura “Account Members” page. Invitations will be sent to the email address provided and new members will be asked to enroll with their personal information. 

Adult members will have their own account where they can manage all their identity, financial and device protections independently. Their personal information cannot be viewed by the Family Plan Account Owner or other account members. 

Adult members will have all the same plan benefits as the Account Owner (except the ability to invite other members to the plan). For example, if you signed up for the Ultimate Family Plan, both you and each adult family member can add antivirus protection to 10 devices. 

To recap, here's a list of benefits your adult family members will get with Aura:

• Registered bank account transaction monitoring.
• Annual credit reports and monthly credit score updates .  
• Three bureau credit monitoring from Experian, Equifax and TransUnion with fraud alerts if someone tries to use your credit to open loans or credit cards in your name.
• The ability to instantly lock your Experian credit file and give you peace of mind from unwanted inquiries or credit pulls. 
• Notifications if your information is exposed on the Dark Web following a major data breach. 
• Identity monitoring and dark web monitoring for advanced id theft protection and added peace of mind. 
• SSN monitoring, driver's license number monitoring, passport number monitoring. 
• $1M identity theft insurance policy. If your money is stolen due to identity theft, you may be eligible for stolen funds reimbursement up to $1 million for specific costs and expenses incurred*.
• Identity restoration assistance if you are the victim of identity theft - Aura's team of experts are highly experienced in fraud remediation and will guide you to recovery. 
• The convenience of managing these features directly from the Aura mobile app, available for both iOS and Android.

Call us at 1-844-939-3681 to learn more about our Family Plan options.

Children can only be added by the Family Plan Account Owner so long as they have parental or legal guardianship over them, and live at the same address as the Account Owner.

Children who are added do not have their own username or login or get any account access. Your child's identity monitoring is added to the primary Account Owner’s account and is active so long as the primary Account Owner has an active account with Aura. 

Aura’s Family plan includes award-winning Child Safety features:

• Parental Controls. Let your kids browse and stream online safely. Filter harmful sites and easily manage how much time they spend on apps like YouTube, Roblox, Discord, SnapChat and more. Aura Parental Controls is powered by Circle, a PTPA (Parent Tested, Parent Approved) award winner.
• Safe Gaming with Cyberbullying Alerts. Feel more confident while your kids play online. Get alerted if we detect cyberbullying, online predators, and toxic gaming behavior. Works with over 200 games on Windows PC. This feature is powered by Kidas, a PTPA (Parent Tested, Parent Approved) award winner.
• Child SSN Alerts. Nearly 1M children were victims of identity theft in 2022. Aura scans billions of public records to detect and alert you if your Child’s SSN is being used by someone else. 
• Child Sex Offender Geo-Alerts. Aura automatically alerts you to known and new sex offenders within a 1-mile radius of your provided address so you’re more empowered to keep your family safe.
• Child 3-Bureau Credit Freeze. If you are a parent or guardian, you can help protect your child’s credit by requesting the credit bureaus to freeze their credit file. This process is tedious and involves a ton of paperwork. Aura streamlines the process to make it easy for you to submit your child’s credit freeze request across Equifax, Experian, and Transunion.

Call us at 1-844-939-3681 to learn more about Child Safety features included in our Family Plan.

No. Due to privacy concerns, only the Family Plan Account Owner can view a child’s personal information.

Call us at 1-844-939-3681 to learn more about our Family Plan options.

Your information is secured with 256-AES (Advanced Encryption Standard), the same encryption technology generally used by major banks and the military.

No problem! We’re available to help you learn more about our digital security plans and help you enroll. Call us at 1-844-939-3681, and if you’d like, our Aura Specialists can provide you a free Security Risk Assessment to check if any of your accounts have been breached and provide recommendations on what you can do to fix it.

While it can be hard to tell if your identity has been stolen, there are precautionary measures you can take to prevent it from happening. And unfortunately, no identity theft protection service is able to prevent all risk of identity theft and fraud. But with the combination of multiple advanced tools under one service, we are able to closely monitor and alert you to potential credit fraud up to 250X faster than competitors.³ 

Call us at 1-844-939-3681 to learn more about identity theft and financial fraud monitoring features included in our plans.

If you recognize any warning signs of identity theft and believe you're a victim of identity theft or fraud, please call us at 844-939-3681. As an Aura member, a dedicated identity theft and fraud specialist will be assigned to assist you every step of the way.

No, our insurance only covers eligible losses and damages due to identity theft. See our insurance policy here