How To Cancel LifeLock (and Get Your Money Back)

Can You Cancel Your LifeLock Subscription at Any Time?

Whether you’ve changed your mind about LifeLock’s services, were hit with a sky-high renewal cost on your plan, or were billed without your knowledge, there are plenty of reasons why you might want to cancel LifeLock. 

In most cases, you can cancel your LifeLock subscription in a few steps:

• Sign in to your online LifeLock account.
• Click on the Membership Portal.
• Click on Request Support.
• Select Cancel. 

The good news is that you can cancel your LifeLock subscription at any time. The bad news is that the process may not be so simple, and you may not get your money back — depending on when, where, and how you signed up.

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How To Cancel Your LifeLock Subscription Right Now

The easiest way to unsubscribe from LifeLock is to submit a cancellation request through the online member’s portal, the LifeLock app, or the LifeLock support page. 

Unfortunately, this process only works if you signed up for a LifeLock membership directly through the company's website.

If you signed up for LifeLock directly, there are a few ways that you can cancel your account.

How to cancel your LifeLock subscription online:

• Sign in to your LifeLock account and select the Membership Portal.
• Click on Request Support and then Cancel.

How to cancel your LifeLock subscription through the app:

• Sign in to the app and select the Manage My Subscriptions tab.
• Click on Cancel Subscription Renewal. 

How to cancel your LifeLock subscription through the support page: 

• Click on Contact Us at the bottom of the page, select Cancel & Renew, and then Get Help.
• Choose the live chat option to submit a cancellation request with member services.

How to cancel your LifeLock subscription by phone (mandatory if you lost access to your account): 

• Call 1-800-543-3562 to speak to LifeLock member services and support.
• Provide the necessary information, and follow the appropriate steps.

If you didn't sign up directly through LifeLock, you may need to use one of the following alternative cancellation methods:

How to cancel if you signed up via the Apple, Google, or Microsoft app stores

If you purchased LifeLock through one of the app stores, you can only cancel your subscription from the same place. 

How to cancel from the Apple Store [*]: 

• Sign in to the Apple store, and click on Account Settings. 
• In the Subscriptions section, select Manage, click on the LifeLock subscription, and select Cancel Subscription. 

How to cancel from the Google Play Store [*]: 

• Sign in to your Google Play account, and select Subscriptions.
• Find the LifeLock subscription, click on Manage, and select Cancel Subscription. 

How to cancel from the Microsoft Store [*]: 

• Sign in to your Microsoft account, and click on Services & Subscriptions.
• Find the LifeLock subscription, select Manage, and click on Cancel or Upgrade & Cancel.

If you signed up for LifeLock via a third-party retailer, such as Amazon

Third-party retailers all have their own subscription and cancellation processes. The following steps use Amazon as an example [*], but the process may look similar for many retailers. 

• Sign in to your Amazon account and Select Memberships and Subscriptions.
• Find the LifeLock subscription and click on Manage Subscription.
• Under Advanced Controls, select the Cancel or End Subscription button.

If you got LifeLock as part of a bundled Norton subscription

If your LifeLock subscription came as part of a bundle with other Norton products (such as Norton Secure VPN or Antivirus), you can cancel the entire package or individual services through your my.norton.com account page or by contacting Member Services & Support. 

If you have multiple Norton products that include LifeLock, ensure that you manage your subscriptions and cancel any duplicate services before your annual subscription renews. 

After canceling a Norton subscription, you must uninstall and delete the product from your device to qualify for a refund.

Will LifeLock Give You a Refund After You Cancel? 

Not always. While canceling LifeLock will prevent your automatically renewing subscription from charging you again, you won’t always get a refund for the full or even partial subscription cost. 

Here’s how to know if your situation will be eligible for LifeLock’s refund policy: 

Note: This information only applies to U.S.-based LifeLock customers who bought the service directly from the company. If you purchased LifeLock from a third-party — or from another country [*] — you will need to check the terms of your subscription and refund policy for more information.

How To Request that LifeLock Delete your Data

When you go through the Norton LifeLock enrollment process, the company collects your personal information — including your name, birthdate, phone number, address, bank account information, Social Security number (SSN), device information, and geolocation details (if you allow it). 

Even after you cancel your subscription, LifeLock may not delete your data. 

LifeLock claims that it will securely dispose of or anonymize your information only when it has no legitimate business purpose to keep it. Until then, the company’s privacy policy states that it may share your personal information with business and advertising partners, resellers, data analytics companies, public authorities, and other service providers [*]. 

Your stored data is also at risk of being stolen by hackers or leaked in a data breach. It’s important to remember that LifeLock was fined over $100 million by the Federal Trade Commission (FTC) for failing to secure consumers’ personal information [*].

You can try to prevent the worst case scenario by requesting that LifeLock delete your data [*]:

• Sign in to your account at my.Norton.com and click on the Privacy Options tab.
• Select Delete My Data and Continue.
• You will receive a verification email with steps to follow. 
• If Norton accepts your request, your data should be deleted within 30 days. 

Note: LifeLock's Terms of Service state that the company is not required to delete your information even if you terminate your Norton account and request that LifeLock remove your data [*]. 

Is Aura a Better Deal Than LifeLock?  

If you’ve decided to cancel LifeLock but still want to protect your identity and finances, there are plenty of LifeLock alternatives available. 

Aura has been ranked the best identity theft protection service on the market by TechRadar, USNews.com, Forbes, NerdWallet, and Tom’s Guide. 

Aura also makes its plans and packages easy to understand, ensuring that you receive the coverage you need without having to sort through LifeLock’s confusing plan and pricing options. 

Only LifeLock Ultimate Plus with Norton 360 — LifeLock's most expensive plan — can compete with Aura's standard plan when it comes to features.   

Here’s how Aura compares to LifeLock on pricing, features, and protection:

The Bottom Line: How To Protect Your Identity, Finances, and Devices

From avoiding LifeLock's automatic renewal prices to wanting more security for less money, there are many legitimate reasons to cancel LifeLock; but you don't want to abandon identity theft protection altogether.  

While services like Aura can offer a better deal and more protection than LifeLock, you can also take steps to improve your own online safety, such as: 

• Freeze your credit files with all three credit bureaus (Experian, Equifax, and TransUnion).
• Monitor your bank statements for signs of fraud.
• Protect your online accounts with strong passwords and two-factor authentication (2FA).
• Regularly review your free credit reports for errors by visiting AnnualCreditReport.com.
• Minimize the data you share with companies and on social media. 
• Report scams and signs of identity theft to the FTC at either ReportFraud.ftc.gov or IdentityTheft.gov.

If you decide to hand off some of the responsibility to the experts, consider Aura to get the most comprehensive monitoring, protection, and support for your entire family. 

LifeLock isn’t your only option — try Aura free for 14 days