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Scanning a malicious or fake QR code can lead to financial losses, your device getting hacked, or even identity theft.
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While Quick Response (QR) codes have been around for over 25 years, their use in everyday life has exploded since the start of the pandemic. But are they always safe to scan?
Few people give a second thought when scanning a QR code at a restaurant to view a menu or enter credit card information to pay for their meal. But scammers have started to take advantage of our trust in QR codes.
Since early 2022, the FBI has warned that fake QR code scams are on the rise [*]. These scams hijack normally safe QR codes and send you to phishing websites that steal your financial information (or worse).
So, how can you tell if a QR code is safe to scan? And what should you do if you think you’ve scanned a code that’s been tampered with?
In this guide, we’ll explain how fake QR code scams work, common scams to be cautious of, and what to do if you think you’ve scanned a malicious QR code.
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Anyone can create a QR code by using a number of free online tools. This makes QR codes easy for businesses to use — but it’s also easy for scammers to take advantage of them.
To create a QR code, businesses go to an online QR code generator and input the URL to which they want to send customers — a menu, login page, survey, or payment processor. The program will then produce a unique QR code that, when scanned, automatically directs customers to wherever the QR code creator wants them to go.
That is, unless a cybercriminal has tampered with or replaced the QR code.
QR code scams take advantage of the fact that the human eye can’t “read” a QR code — so we need to trust that the code is taking us to the right URL or doing what it’s supposed to do.
But because QR codes are so easy to create, scammers can replace legitimate ones with their own fraudulent codes. These "fake" QR codes redirect you to malicious websites designed to steal your sensitive information. Unbeknownst to you, you could be offering your information to a fake payment terminal or a convincing look-alike login screen.
Scammers put their QR codes in places where people usually expect to find them — like at a restaurant or even in an email — and then wait for someone to scan the code.
First off, there’s technically no such thing as a “fake” QR code. The codes themselves aren’t dangerous — it’s how they’re used that can become problematic.
A QR code doesn’t only direct you to a URL. Instead, there are a few different ways that scammers use QR codes to steal your personal information or commit fraud:
With nearly 50% of people saying they feel most secure scanning QR codes in restaurants, bars, cafes, and stores [*], it’s easy to see how you could fall prey to a scam.
So where should you be most cautious when scanning a QR code?
Before you scan a QR code, be sure you're not falling for one of these common scams.
One of the most common uses of QR codes is to enable customers to quickly pay for goods and services, such as meals or parking. But any QR code placed in public offers a prime opportunity for a scammer.
For example, the Austin, Texas police department recently reported finding 29 fraudulent QR codes on the city’s parking meters [*].
When unsuspecting victims scanned the QR code, they were sent to an official-looking payment page to pay for parking. But when they entered their credit card information, it was sent to scammers who could then use it to make fraudulent purchases or even sell the victims’ personal data on the Dark Web.
Austin wasn’t the only city hit with this QR code scam. The police department in San Antonio issued a similar warning [*], indicating that there are likely more of these scams.
According to surveys, the number of U.S smartphones users scanning QR codes will increase from 83.4 million in 2022 to 99.5 million in 2025 [*]. This makes QR code payment scams one of the primary tactics used by scammers.
To protect yourself from these types of scams, never pay through a QR code — especially if the code was placed in a public area. Always double-check the website’s URL that is requesting your payment information (or ask a server, if you’re in a restaurant).
Warning signs of QR code payment scams:
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Be cautious of any QR code that is sent in an email. While most email services can detect and warn you of malicious links and attachments, they can’t do the same for malicious QR codes.
These scams typically entail receiving an unsolicited email that contains a QR code needed to “view” a document, invoice, picture, or something else that is enticing to the recipient.
For example, scammers will often send “failed payment” emails that include a QR code.
These scams claim to come from a retailer you trust, like Amazon or Walmart. The email will claim that a recent purchase of yours didn’t go through and that you need to scan the QR code to complete the transaction.
But again, if you enter your credit card information, it will go straight to the scammer.
As a general rule, don’t scan QR codes that are sent to you in emails. If you think an online purchase didn’t go through, log into your account directly on the company’s website instead of using a QR code.
Warning signs of a QR code phishing email scam:
Restaurants are among the most common places where Americans use QR codes. Most restaurants and bars use QR codes for customers to view menus or even order and pay for meals.
Scammers can replace these QR codes with codes that redirect you to a phishing website that will steal your personal information.
If you’re at all unsure about the QR code in a restaurant, ask a member of the staff. Show them the site and URL, and ask if it’s correct. To be extra sure, manually visit the restaurant’s website using your phone’s browser — and only pay in person.
Warning signs of a fraudulent QR code in a restaurant:
Scammers will sometimes send physical mail containing QR codes claiming to offer giveaways, prizes, or instant coupons. But these are very often scams.
Regard physical junk mail the same as you would spam emails in your inbox. If you don’t know the sender personally, don’t click on (or scan) any links. If it is a legitimate company offering a discount or special offer, visit their website directly to find out.
Warning signs of a QR code scam in your junk mail:
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Scammers need to create a sense of curiosity in order to bypass your suspicions. And one of the easiest ways they can do that is by sending you a product in the mail.
In this scam, fraudsters send you a product from Amazon or another online retailer (also known as a brushing scam) that you never ordered. Inside or on the packaging, you’ll see a QR code with “instructions” on how to return it (or find out more information about your order).
If you scan the code, it takes you to a phishing website that captures your personal information such as your name, address, Amazon account information, and even your credit card number.
Another version of this QR code scam involves a “missed package” notice on your door with a QR code to reschedule “your” delivery. When you scan the QR code, you have to choose between entering personal information or paying an additional shipping fee.
Be wary if you receive a package that you aren't expecting, and report fraud to FedEx and UPS.
Warning signs of a QR code package scam:
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One of the most commonly reported QR code scams occurs at fraudulent COVID-19 testing centers. According to the Better Business Bureau, these mobile and temporary locations have appeared all across the country with the objective of stealing people’s personal and payment information [*].
When you arrive for your appointment or walk in, you’re told to scan a QR code to “sign in.” But the site you’re taken to asks for more information than you should need to supply for a COVID-19 test. This could include your Social Security number (SSN), photos of your insurance card (which could be used for medical identity theft), and your driver’s license.
In some cases, people never receive their test results. In other instances, they receive fake and random test results. The “Center for Covid Control” is under investigation after numerous complaints have been made.
Avoid this scam by only going to authorized testing centers or pharmacies. Here’s where you can find a list of authorized state, local, and territorial testing sites. When you arrive, ask the workers about which test you will receive and when and how you should expect your results.
Warning signs of a fraudulent COVID-19 testing site QR code scam:
💡 Related: The 17 Latest Covid Scams To Watch Out For →
Scammers can send fake QR codes over any platform. In this version of the scam, they use hacked social media accounts to send you a QR code with an enticing message.
Examples might include: “Check out this photo of you I just found!” Because you think the code is from a “friend,” you’re more likely to scan it.
Social media account takeovers are common on all platforms, but they are especially rampant on Snapchat. If an account you follow sends you a strange message containing a QR code, contact the person directly (off that platform) to make sure their account hasn’t been hacked.
Warning signs of a social media QR code scam:
Of all the types of QR code scams, cryptocurrency scams are associated with some of the largest financial losses.
Scammers trick you into thinking you’re either getting in on an investment or need to pay a fine using cryptocurrency. They’ll send you a QR code that opens a payment processor which enables you to convert your money to Bitcoin, Ethereum, and other cryptocurrencies. But once you make the transfer, the scammers either disappear or demand that you pay more.
In one example, a victim reported losing over $65,000 when a scammer contacted them and claimed their SSN had been used to run bank scams and launder money. To “protect” the money in their account, the victim was told to scan a QR code and send money to the scammer’s Bitcoin wallet.
Another common cryptocurrency QR code scam involves a fake investment opportunity. These scams often happen on social media or dating sites (crypto investment schemes are one of the more severe dangers of online dating with victims regularly losing hundreds of thousands). Again, the scammer uses a QR code to direct victims to an official-looking site that includes information on how to send them cryptocurrency.
Once you do, you’ll be shown graphs and charts that illustrate your investment growing dramatically in the first few days. The scammer will keep pushing you to invest more. But when you go to withdraw your “earnings,” both your money and the scammer disappear.
Unfortunately, because cryptocurrencies aren’t backed by federal or financial institutions, there’s almost no way to get them back once they’ve been sent.
Warning signs of a cryptocurrency QR code scam:
Your phone’s camera is capable of scanning QR codes. But scammers have created fake “scanning apps” that install malware on your device when you download them.
Once downloaded, the app would request an update which downloaded a banking trojan bot known as TeaBot. This malware is designed to steal users' credentials and access their accounts.
Only use your phone’s camera app to scan QR codes. And when it comes to downloading apps, make sure they’re listed in the official iOS and Android app stores.
Warning signs of a fake QR code scanning app:
Rather than avoid QR codes entirely, learn how to identify the common signs indicating that you’re dealing with a fraudulent QR code.
Here are a few golden rules for using QR codes safely:
There’s almost no way to differentiate a fraudulent QR code from a real one until you open the link. With the variety and abundance of QR scams out there, it’s more important than ever to be extremely cautious with the information that you provide through a code.
If you’ve already entered sensitive information or downloaded something from a QR code you think may be a scam, take these steps quickly to protect yourself from identity theft and malware:
QR codes can be incredibly useful. But scammers are constantly looking for vulnerabilities in new technologies to steal your identity and commit fraud.
Stay safe while scanning QR codes by following these best practices and knowing the common QR code scams. And for added security, sign up for Aura’s all-in-one identity theft protection and digital security solution.
Editorial note: Our articles provide educational information for you to increase awareness about digital safety. Aura’s services may not provide the exact features we write about, nor may cover or protect against every type of crime, fraud, or threat discussed in our articles. Please review our Terms during enrollment or setup for more information. Remember that no one can prevent all identity theft or cybercrime.