Aura Customer Help Center

Antivirus Isn't Scanning: How To Fix It

How do I install the Aura app on my desktop?

How do I contact customer support?

How do I change my Financial Transaction Monitoring threshold?

How do I add a family member to my plan?

How do I activate my Experian credit lock?

I received an alert about my email address being found in a data leak. Now what?

I received a dark web concerning my Social Security Number being found. Now what?

How do I log out of the Antivirus program?

Turn off Spam Call Protection

How do I set up Aura Parental Controls?

How do I cancel Aura through the mobile App?

Why do I see an $8 hold on my bank account charged to BLS after enrolling with Aura?

Credit Lock vs. Credit Freeze

ID Theft vs. ID Fraud - What You Need To Know

How Do I Share Alerts & Vault Items with Family Members? How Does It Work?

How do I share alerts?

How do I remove a child from my account?

I received an alert about a new bank account opened in my name. What should I do next?

Am I able to change my VPN location?

How do I turn on the VPN in the Aura App?

How do I view the resolved alerts?

How do I resolve all my alerts?

Does Aura offer antivirus for the iOS mobile app?

Financial Alerts: What you need to know

Updating your Vault Information in the Aura app

Browser Extension Features & Email Aliasing

How does Aura’s data broker opt-out feature work?

How do I download Aura Antivirus for PC?

What is Call Protection?

What is the difference between Shield vs. VPN?

How do I turn on the VPN shield in the Aura App?

What is a VPN?

What is Aura’s Vault?

What is Data Broker Removal?

What is Password Manager?

What is Email Alias?

What is Transaction Monitoring?

How do I view quarantined threats?

How do I link my bank account?

How do I access my account?

I received an alert about my password being found in a data leak. Now what?

I set up Aura Parental Controls but it isn't working, what do I do?

Why am I not receiving the MFA code?

I received a credit monitoring alert about a negative event in my credit report. Now what?

How do I add a laptop or desktop device?

Comcast Xfinity Breach

How do I activate Call Protection for an iPhone?

Parental Controls: Preventing App Deletion for iOS Devices

Can Aura VPN work on a firestick?

Do I need to turn off the VPN through my phone settings if I already did on the mobile app?

Why is my VPN on and a certain website is still able to pinpoint my exact location, what could cause this?

What information will I need to sign up for Aura?

I received a Dark Web Alert. Now what?

How do I reset my password?

I received a new credit inquiry alert. Now what?

How do I put Aura antivirus to start on launch once it's downloaded?

What devices are Aura Parental Controls available on?

How does unusual transaction monitoring work?

Important information regarding iOS 17: How to turn off Live Voicemail and keep Aura’s Call Protection.

23AndMe Breach

Is Aura VPN available for television?

Why does the VPN on my phone not allow me access to any site, not even Aura? How can I disable it?

How do I enable Aura Antivirus on Windows?

How do I add passwords to the Vault?

How do I update my billing information?

How do I download the Aura mobile app for Android?

I received an alert for a new credit account. Now what?

I received a credit monitoring alert about an over-limit credit card. Now what?

Does Aura Parental Controls monitor text messages?

Is Aura available outside of the US?

How do I activate Call Protection for an Android?

What is this charge I am getting from you?

How do I sign up for Aura?

I am unable to connect to wifi security, what can I do to fix this?

How do I unlink my Financial Accounts?

$1 Million Dollar Identity Theft Insurance

How do I add items to my watchlist?

How do Time Limits work for Aura Parental Controls?

Antivirus for Android

Does Aura provide credit reports for minors on the family plan?

I received an Over Threshold Alert. Now what?

How many members can I have on my account?

How can I request my credit report?

How do I download the Aura mobile app for iPhone?

What are alerts, how do they help me?

How do Content Filters work for Aura Parental Controls?

How do I Import Passwords?

How do I disable Aura Antivirus on Windows?

Am I able to change my current plan?

How do I remove items from my watchlist?

How do I enroll online?

I received a credit monitoring alert about a derogatory account. Now what?

I am having trouble adding my child's device, what do I do now?

How do I add an Apple iOS or Android device?

How do I view my membership plan?

I received an identity verification alert. Now what?

Breach - What to do if I am part of a breach

Can Aura Parental Controls be used on a computer?

How do I change my personal information?

Vault

Questions or feedback about Parental Controls?